Technical Support
Regular maintenance of 3D equipment is essential for ensuring the proper functioning of printers, scanners and software. As 3D printing and modelling technologies evolve, having adequate maintenance services in place becomes increasingly essential to maintaining the quality and performance of devices.
Regular maintenance not only improves the performance of equipment, but also helps to prevent unexpected breakdowns, reducing future costs and extending its durability. Well-maintained equipment also ensures high-quality printing and consistent results.
Our team of experienced professionals is ready to respond to all your 3D equipment maintenance needs. Contact us using the form below to ensure your 3D technology performs at its best.
Technical Support Form
FAQ
🛠️ Maintenance & Services
Answer: The frequency depends on your usage volume. For industrial or continuous-use equipment, we recommend a service every 3 to 6 months. For moderate or educational use, an annual maintenance check is usually enough to guarantee proper calibration and smooth operation.
Answer: Our technical team is qualified to work with a wide range of equipment, including 3D printers (FDM, SLA, DLP, SLS), high-precision 3D scanners, and software updates/configurations for modeling and slicing software.
Answer: We offer both options. For more complex interventions or large-scale equipment, our team can travel to your facilities. For smaller equipment or routine maintenance, you can choose to ship the hardware to our service centers.
Answer: Our filaments feature an open and universal format (with a standard 1.75mm diameter), meaning they are 100% compatible with the vast majority of 3D printer brands on the market (such as Bambu Lab, Creality, Prusa, Artillery, Anycubic, and others). As long as your equipment supports open-system filaments, AMCubed consumables will guarantee top print quality.
🖨️ Troubleshooting & Printing Services
Answer: Mid-print failures can be caused by a clogged nozzle, temperature fluctuations, wet filament, or issues within the G-code file itself. Our team can diagnose the exact cause and calibrate your equipment to prevent any further material waste.
Answer: Yes! Technical support is not just mechanical. We update your printer or scanner firmware and optimize software settings to ensure you take full advantage of new features and security improvements.
📞 Process & Quotes
Answer: It is very simple. Just fill out the contact form on this page, detailing the brand/model of your equipment and the symptoms or required service. Our team will get back to you as soon as possible with a personalized proposal.
Answer: Yes. All of our repairs and replaced components come with a service warranty, ensuring that your equipment goes back to production with maximum reliability.
Answer: Yes! We provide a complete 3D printing service. If you need to produce end-use parts, prototypes, architectural models, or even keep your production active while your own equipment is undergoing maintenance, our team can handle the entire process. Simply send us your 3D file through the form to receive a quote.
Answer: Absolutely! We are always looking to create synergies and expand our commercial partner network. We offer special conditions and wholesale pricing for businesses (B2B) wishing to commercialize our filaments. To learn more about the requirements and benefits of becoming an official AMCubed partner, get in touch with us via the form on this page, including your company details.
Centro de Engenharia - Cova das Raposas, Zona Industrial de Pero Neto, 2430-403 Marinha Grande
+351 960 200 893 amcubed@amcubed.com